- Insurance Company
- Training, IT Infrastructure, AI
- Feb, 2023
Insurance Modernization with AI, Training & Resilient Infrastructure
Client Challenge:
A leading insurance provider was grappling with legacy systems, slow claims processing, and inconsistent customer service. Their agents lacked digital tools and training, while frequent power disruptions affected data access and call center operations. The client needed a future-ready solution to digitize workflows, empower staff, and ensure business continuity across branches.
Zenith’s Solution:
Zenith IT Solutions delivered a multi-pronged transformation strategy combining cloud migration, AI automation, corporate training, and infrastructure upgrades.
Cloud-Based Insurance Platform
Zenith deployed a secure cloud platform to centralize policy management, claims tracking, and customer data. Agents could now access real-time information, update policies, and process claims from any location—boosting speed and transparency.
AI-Powered Claims & Risk Assessment
AI tools were integrated to automate claims validation, detect fraud patterns, and assess risk profiles. Machine learning models helped underwriters make faster, data-driven decisions while chatbots handled routine customer queries 24/7.
Corporate Training & Change Management
Zenith designed and delivered tailored training programs for agents, underwriters, and support staff. Workshops covered digital tools, customer engagement, compliance, and cybersecurity—ensuring smooth adoption and skill uplift across the organization.
IT Infrastructure: UPS & Solar Deployment
To guarantee uptime, Zenith installed UPS systems for servers, call centers, and branch offices. In parallel, solar energy solutions were deployed to reduce grid dependency and support sustainable operations. Smart monitoring tools ensured optimal performance and energy savings.
Impact:
- 70% faster claims processing
- 40% improvement in customer satisfaction
- 100% uptime across critical systems
- Digitally skilled workforce ready for scale
Zenith’s integrated approach empowered the insurer to deliver smarter, faster, and more resilient services—while building internal capacity for long-term growth.
